Auto Dialer
Maximize your contact center’s agent potential by connecting to live callers
The Auto Dialer solution offered by UniVoice Networks provides for one of the best ways to optimize your call center and agent productivity. The predictive dialer maximizes the operation`s volume by distributing the queued leads to the agents who are available. It uses algorithms, and complexed mathematical formulas to reduce the waiting time for agents before the call is received on the other end.
This automated solution predicts the average time before the call is received, detects busy signals, and answering machines when a call is made to a lead. It has the unique ability to adjust the dialing rate when an agent is not available, or if the receiving of call from the other end is taking too long. The UniVoice Networks predictive dialer analyzes the unsuccessful calls, so that immediate action of calling back can be taken, or if any special action is required.
Key Features
Call Recordings
Easily record all calls for quality assurance, training, and compliance purposes.
Agent Scripting
Provide agents with dynamic scripts to guide conversations and improve consistency and sales efficiency.
DNC Scrub
Automatically filter numbers on Do Not Call lists to ensure regulatory compliance and reduce risks.
Time Zone Management
Schedule calls intelligently based on local time zones to maximize engagement and avoid missed opportunities.
Inbound Calls
Seamlessly manage incoming calls with integrated routing, ensuring every lead gets attention.
Outbound Calls
Powerful outbound dialing capabilities, including predictive and progressive dialing, to increase agent productivity.
TCP Compliance Tools
Built-in tools to help maintain compliance with TCPA regulations for safe and legal call operations.
Webphone
Browser-based calling solution that allows agents to make and receive calls without additional hardware.
Live Call Monitoring
Supervise calls in real-time to coach agents and maintain high quality customer interactions.
Local Caller ID
Display local numbers for outbound calls to increase answer rates and customer trust.
Real-time Dashboard
BMonitor campaign performance, agent activity, and key metrics in a centralized, real-time dashboard
Call Routing
Automatically route calls to the right agent or department for maximum efficiency and customer satisfaction.