At UniVoice Networks, we are committed to delivering customer-centric solutions that simplify even the most complex challenges faced by businesses worldwide. One of our flagship offerings is our cloud-based PBX solution, a feature-rich platform designed for high-level customization and scalability. This solution empowers businesses of all sizes to efficiently manage their communication systems without the need for additional hardware, allowing them to leverage their existing VoIP phones seamlessly.
Our cloud PBX platform provides unparalleled flexibility, enabling enterprises to configure call routing, manage extensions, and integrate advanced telephony features according to their unique operational requirements. By removing the dependency on additional equipment and centralizing communication management in the cloud, UniVoice Networks ensures that businesses can scale quickly and cost-effectively while maintaining top-tier voice quality and reliability.
To further enhance operational efficiency, we have introduced our unique real-time analytics and statistics solution, which allows managers and administrators to monitor call center productivity, track KPIs, and gain actionable insights into business performance. With this dashboard, businesses can listen to call recordings, review extension activity, and make informed decisions that drive growth and optimize workforce performance.
UniVoice Networks’ cloud PBX and real-time monitoring solutions are designed to serve enterprises of all sizes—from small businesses to large call centers—ensuring superior service, operational efficiency, and the tools needed to achieve measurable business growth. By combining advanced features, easy management, and insightful analytics, we empower businesses to optimize their communication systems, enhance agent performance, and elevate overall customer satisfaction across every interaction.
The UniVoice Networks PBX Advantage
Call Routing
Ensures calls are routed to the right agent at the right time
Call Recordings
Monitor and review all calls through an intuitive online control panel.
System Integration
Easily create and manage unlimited call routes.
IVR/Auto Attendant
Automatically routes calls without a live agent.
Call Forwarding
Forwards calls to predefined numbers and queues busy calls with caller details saved.
Work Agile
Allows employees to work remotely with calls forwarded to preset numbers.
Auto Failover
Built-in failover reroutes calls through alternate carriers for seamless connectivity
Conference calls
Connect three or more participants seamlessly with our conference call feature.
Voicemail & Fax to email
Send messages to multiple emails and mobile devices of your choice.
Listen
Monitor agents, whisper privately, or join calls for full participation.
Find me/Follow me
Receive calls at multiple locations, wherever you are.
CRM Integration
Calls can reach you at multiple locations, ensuring you never miss a call.