The Auto Dialer solution offered by UniVoice Networks provides for one of the best ways to optimize your call center and agent productivity. The predictive dialer maximizes the operation`s volume by distributing the queued leads to the agents who are available. It uses algorithms, and complexed mathematical formulas to reduce the waiting time for agents before the call is received on the other end.
This automated solution predicts the average time before the call is received, detects busy signals, and answering machines when a call is made to a lead. It has the unique ability to adjust the dialing rate when an agent is not available, or if the receiving of call from the other end is taking too long. The UniVoice Networks predictive dialer analyzes the unsuccessful calls, so that immediate action of calling back can be taken, or if any special action is required.
Free Connection Deployment
Our focus is to provide the top-quality voice along with the best prices in the industry. With open access to the Toll Free National Database, we have taken on board the tier1 carriers which help us provide quality and best pricing to our customers.
Increase agents efficiency, more talk time less wait time with our automated dialer solution.
Increase agents efficiency, more talk time less wait time with our automated dialer solution.
Increase agents efficiency, more talk time less wait time with our automated dialer solution.
Increase agents efficiency, more talk time less wait time with our automated dialer solution.