This policy explains how UniVoice Networks LLC handles information about its customers, website visitors and people who contact us.
Information we collect
- Account and verification data: company details, contact names, addresses, registration numbers and documents provided during onboarding.
- Service records: call detail records, message records, usage, billing and support history.
- Website data: information you submit through forms, and basic technical data such as browser type and pages visited.
How we use it
- To verify customers and comply with our legal and regulatory obligations, including robocall mitigation and traceback.
- To provide, bill for and support our services.
- To detect and prevent fraud, abuse and unlawful traffic.
- To respond to enquiries and send service information.
Customer proprietary network information (CPNI)
CPNI is information about the quantity, type, destination and amount of use of our services by a customer. We protect CPNI as required by Section 222 of the Communications Act and the FCC’s rules. We do not sell CPNI, we authenticate customers before discussing call records, and we disclose CPNI only to the customer, with the customer’s consent, or as required by law.
Sharing
We share information with service providers who help us operate our business, with carriers as needed to complete calls and messages, and with regulators, the Industry Traceback Group and law enforcement when required by law. We do not sell personal information.
Retention and security
We keep records for as long as needed to provide services and to meet legal, tax and regulatory retention requirements, and protect them with administrative, technical and physical safeguards.
Contact
Questions about this policy: support@univoicenetworks.com.
Last updated: November 2026