Built for calls that last
Conversational traffic is measured in minutes, not seconds. Customer service teams, account managers, telehealth and support desks need audio that stays clear for the whole call and caller ID that arrives intact. Our conversational routes are reserved for this kind of traffic, which keeps them clean and keeps quality high for everyone using them.
What you get
- Voice quality
- Routes selected for audio clarity, low post-dial delay and stable connections on long calls.
- CLI delivery
- Caller ID is passed through as sent, provided it is a number you are authorised to use.
- DTMF
- RFC 2833 / RFC 4733 DTMF for IVRs and payment lines.
- Quality monitoring
- ASR and ACD are tracked per account. If quality drops, we investigate the route rather than ask you to prove it.
- Flexible capacity
- Concurrent-call limits that match your agent count, adjusted as your team grows.
Who uses conversational routes
Contact centers handling inbound callbacks and customer care, sales teams calling existing customers, VoIP providers serving business end users, and resellers who need a dependable US route for retail traffic.
Dialer campaigns with short average call duration belong on our call center routes. Keeping the two traffic types apart is how both stay healthy.