Routes that tolerate dialer traffic
Dialer traffic behaves differently from retail calling: short calls, high attempt volumes and bursts at the start of each shift. Many US routes reject or penalise it. Our call center routes are provisioned for this profile, so legitimate outbound campaigns can run without being treated as abuse.
Because dialer routes are where unlawful robocalls hide, we hold this product to the strictest part of our compliance program. Every account is reviewed before activation, and traffic is monitored continuously after it.
What you get
- Dialer-ready capacity
- Concurrent-call limits sized to your campaign, with room to scale as answer rates and agent counts grow.
- All dialing modes
- Predictive, progressive, preview and manual dialing from VICIdial, GoAutoDial and other dialer platforms, or from your own switch.
- Clear CLI rules
- Outbound caller ID must be a number you own or are authorised to use. We verify this during onboarding.
- Real-time visibility
- ASR, ACD, short-duration ratio and post-dial delay are tracked per account, so problems are caught on the same day.
- Direct support
- A named contact for routing questions, capacity changes and troubleshooting.
Traffic we accept
We carry outbound traffic for businesses that contact people who have a relationship with them or who have given the consent the law requires: customer service follow-ups, appointment reminders, collections handled under the FDCPA, lead follow-up with documented prior express written consent, and similar programs.
We do not carry prerecorded or artificial-voice calls without the required consent, calls to numbers on the National Do Not Call Registry without an exemption, spoofed or unassigned caller ID, or any traffic that our acceptable use policy prohibits.
Your responsibilities
- Consent
- Keep records of consent that meet the TCPA and state telemarketing laws for every number you dial.
- Do Not Call
- Scrub lists against the National DNC Registry, applicable state lists and your internal DNC list.
- Calling hours
- Respect federal and state calling-hour restrictions based on the called party’s local time.
- Caller ID
- Present a valid, callable number that you are authorised to use, and honour opt-out requests.
- Traceback
- Respond promptly when we forward a traceback request from the Industry Traceback Group.